Ather Scooter Owner Alleges One-Month Service Delay Due to Staff and Spare Part Shortage

Published On: January 10, 2026

Ather Scooter Owner Alleges One-Month Service Delay Due to Staff and Spare Part Shortage

An Ather electric scooter owner has taken to social media to express his frustration after facing a service delay of nearly one month, allegedly due to staff shortages and unavailability of spare parts at an Ather service centre. The incident has raised concerns about after-sales service quality, especially at a time when electric vehicle adoption is rapidly increasing in India.

Customer Shares Frustrating Experience on Social Media

The issue came to light after a video was posted on Instagram by a user named Ashish K. In the video, the customer can be heard voicing his disappointment with Ather’s service experience. Although the customer’s face is not visible, the video shows him inside an Ather service centre, questioning the staff about the prolonged delay.

According to the customer, he had submitted his electric scooter for service almost a month ago, but the vehicle had still not been returned. The exact technical problem with the scooter has not been clearly mentioned, but it is believed that certain components needed replacement, which may have caused the delay.

Service Centre Reportedly Overloaded

In the video, the customer claims that hundreds of scooters are waiting for service at the dealership. He alleges that the service centre is struggling to manage the workload due to limited staff strength. Additionally, he highlights spare part availability as a major concern, stating that many scooters are stuck simply because required parts are not in stock.

The customer further criticizes the dealership by saying that while they are quick to sell scooters, they fail to provide timely and reliable after-sales support.

Multiple Customers Seen Complaining

What makes the situation more concerning is that the video suggests this may not be an isolated incident. Other customers at the service centre are also seen complaining about delays, either related to service quality or product issues. This indicates that the problem could be systemic rather than individual.

Ather’s Reputation and Growing EV Market

Ather Energy is one of the most popular electric two-wheeler brands in India, known for its premium scooters like the Ather 450 series and Rizta. The brand has built a strong reputation for performance, technology, and safety. However, incidents like these can impact customer trust, especially in a competitive EV market.

In the past, Ather has been known to respond to customer complaints and resolve issues promptly. Many users hope that senior officials from Ather will notice this case and take immediate steps to fix the situation.

Why After-Sales Service Matters in India

In a price-sensitive and highly competitive market like India, after-sales service plays a crucial role in a brand’s success. Even a strong product can lose its appeal if customers face repeated service issues. As electric vehicles become more common, manufacturers must ensure that service infrastructure, trained staff, and spare parts availability keep pace with sales growth.

Final Thoughts

Electric vehicles are widely considered the future of mobility, and brands like Ather have played a key role in driving adoption. However, maintaining customer satisfaction and service quality is equally important for long-term success. If issues related to service delays and part shortages are not addressed quickly, it could slow down the brand’s momentum.

Hopefully, Ather Energy will take note of these concerns and strengthen its service network to ensure a better ownership experience for its customers.

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Ather Scooter Owner Alleges One-Month Service Delay Due to Staff and Spare Part Shortage